Return & Refund Policy – Baby Ninja
At Baby Ninja, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
🔄 Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in original packaging with tags attached
- Proof of purchase (order number or receipt) is required
Items that are damaged due to misuse or normal wear are not eligible for return.
❌ Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items
- Gift cards
- Customized or personalized dresses
💵 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method within 5–10 business days
- Shipping charges are non-refundable (unless the return is due to our error)
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service for returns
🔁 Exchanges
If you need to exchange an item for a different size or style:
- Please contact us within 7 days of receiving your order
- Exchanges are subject to stock availability
📩 How to Initiate a Return
To start a return or exchange, contact us at:
Email: babyninjagang@gmail.com
Include your order number and reason for return.
⚠️ Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos so we can resolve it quickly.
📞 Contact Us
For any questions regarding returns and refunds:
Baby Ninja Customer Support
Email: babyninjagang@gmail.com
Business Hours: Monday – Friday, 9 AM – 6 PM