Refund policy

 

At Baby Ninja, every piece is made with love and care. As a premium kidswear brand, we follow a thoughtful return policy to maintain hygiene, quality, and fairness for all our little ninjas 💛

🔁 Returns / Exchanges Eligibility

We offer returns or exchanges if:

✔ The item is unused, unwashed, and in original condition

✔ All original tags and packaging are intact

✔ The request is raised within 3 days of delivery

✔ You are welcome to try the product but it should be in returnable and purchasable condition.

You may exchange for:

• A different size

• A different color

• A different product of equal or higher value (price difference payable)

❌ Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or discounted items
  • Items that are worn, washed, stained, or damaged after delivery
  • Products without original tags or packaging

🔍 Quality Check Before Approval

All returned items are first received and inspected by the Baby Ninja team.

Exchange or store credit will be processed only after the product passes our quality check, ensuring it is unused and in original condition.

Items that do not meet our return standards may be sent back to the customer.

💵 Refunds

We do not provide monetary refunds.

Approved returns will be issued as store credit in the form of a Baby Ninja credit note, which:

✔ Can be used on any future purchase

✔ Has a validity of 12 months

✔ Is non-transferable and cannot be encashed

🚚 Return & Exchange Shipping

  • A pickup will be arranged by Baby Ninja for approved returns/exchanges
  • Return and exchange shipping charges must be borne by the customer
  • Original shipping charges (if any) are non-refundable

📦 How to Request a Return or Exchange

  1. Email us at babyninjagang@gmail.com.
  2. Share:
  • Order number
  • Reason for return/exchange
  • Clear photos of the product received and the ones you want.

Our team will guide you with the next steps

💛 A Gentle Note from Us

As a mother-led brand, we deeply value comfort, hygiene, and fairness. Each return is carefully inspected before approval to ensure our quality standards stay high for every little ninja.

Thank you for supporting a small, love-filled brand 🤍